We try to process payments and ship your product in 1 to 2 business days (Monday to Friday). We ship Canada and USA wide. 

Shipping Rates:

Shipping costs are based on your order. You can check your shipping cost on the checkout page.

The price of all orders are automatically calculated, free shipping is offered within Edmonton and the surrounding area. If by chance you select free shipping and your destination too far, we will contact you to arrange shipping.

When shipping there may be some restrictions on the courier you choose. If any instances arise we will contact you from the information you provided to us.

The shipping estimates on our site may not be fully accurate. Should the prices or delivery date differ we will contact you.  All orders come with a tracking number.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

To reflect the policies of the shipping companies we use, all weights will be rounded up to the nearest unit.

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

In case you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Changes:

Please notify us immediately if there are any changes to your order. Please note that custom and pre-ordered pieces cannot be exchanged for other designs.

Item Not Received:

If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at sales@jl-industrialsupply.com.

Taxes

We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.

For further inquiries:
If you have any further questions, please contact our customer services at:

Phone: +1-866-753-9353
Email: sales@jl-industrialsupply.com